REFUND POLICY

We want you to receive the item you ordered in good condition. If an item arrives damaged, defective, or different from its description, contact us at support@theifstudio.com. Please notify us within 48 hours when possible and include your order number, a description of the issue, and photos of the item and packaging if available. The 48-hour request helps us investigate promptly; it does not limit rights that cannot lawfully be restricted.

We do not accept returns, exchanges, or refunds solely because a customer changes their mind after receiving an order. For a damaged, defective, or incorrectly supplied item, we will review the circumstances and provide an appropriate remedy, such as a replacement or refund, as required by applicable law. Do not send an item to the manufacturer; contact us first for instructions. A promotional or sale price does not remove remedies applicable to an eligible problem with an item.

Lost or misdirected packages

If tracking indicates that a correctly addressed order was lost in transit, contact us. We will investigate with the carrier and arrange a replacement or refund as appropriate. Please check your delivery address before placing your order. If a customer supplies an incorrect or incomplete address, contact us immediately; we will try to correct it before dispatch but cannot guarantee a change once the order is being processed or shipped.

Return-to-sender packages

If a package is returned because the address supplied at checkout was incorrect or incomplete, contact us. Once we confirm its status, we will explain any actual repacking and reshipping charges before asking you to approve a new shipment. We will investigate delivery problems that were not caused by an address error separately.

Cancellation policy

You may request cancellation within 24 hours of placing your order by emailing support@theifstudio.com with your order number. Requests made after 24 hours are not accepted under our standard cancellation policy. If an order has already shipped, we cannot stop its delivery. This policy does not override any cancellation or refund rights that apply when we cannot ship within the promised time or where otherwise required by law.

Refund processing

When a refund is approved, we will initiate it to the original payment method and notify you. The time for funds to appear depends on your payment provider or bank. If you have not received an approved refund, first check with your bank or card issuer, then contact support@theifstudio.com.